This is my very first pair of Rancourt shoes ever. I was initially hesitant, but decided to pull the trigger. To start with, the customer service is very professional. Then, shipping and delivery of my chukkas was very smooth even though I live in Toronto, Canada. When I got them, I was really impressed by the craftsmanship and the look of them. It took 2 weeks to break them in. After that, they have been feeling so comfy. I do wear them with merino wool socks, by the way. Overall, I'm very pleased with my purchase and plan to buy another pair of shoes from Rancourt.