If you are not satisfied with your purchase you have the right to return the unworn pair of shoes within 60 days of receiving the item for a refund or store credit.
It’s really nice to be able to try on demo shoes before you wait weeks for a made to order pair but since the credit doesn’t apply unless you order a full custom pair it’s not for most people. Check with Rancourt directly before you order these
I ordered two trial pairs in different widths (9D and 9E) and received one pair of loafers and a pair of derby-style shoes, which I guessed was down to the availability of the sizes I requested. Everything worked out though and I was able to nail my exact size with Pinch Penny Loafers. Since it's highly unlikely for most customers to try this brand on for size in a store, I recommend spending a little more to narrow in on one's ideal size with the trial shoes. I'm glad I did...
Overall - The trial loafers are great quality, reassuring me that this is a quality company. Customer Support was fantastic. Shipping is a concern as delays have occurred for 3 orders (Including with extra money spent for expedited shipping).
The fit - The last is a bit narrow with a low instep. I ultimately needed to size up .5 from my usual fit from other companies.
Customer Support - The first pairs I received were both too small. I reached out Customer Support and they were quick to respond and setup an additional order for two more pairs to be sent.
Shipping - The initial delivery date for the first pairs of loafers was 7 days from shipping notice. Delivery occurred on day 11. The second pairs of loafers were delivered on day 12 from the shipping notice.
I was unsure whether to order Gilman Camp-mocs in a 9D or a 9E. I am definitely a 9D in the Made To Fit shoes. I'm hoping the Gilman last is very close to the last used for the test shoes.
Thank you for the review! The fit should be very similar - if for any reason they do not fit comfortably, we'll be happy to exchange them for you.
Rancourt & Co.